phone number for turbotax customer service

#Phone number for turbotax customer service for free
#Phone number for turbotax customer service update

In the timeframe laid out in the settlement, the threshold to use TurboTax's IRS Free File offer was $34,000. The income threshold for IRS Free File eligibility differs by year, and the individual partners can set their own limits. You must also have not used TurboTax’s IRS Free File in previous years.

#Phone number for turbotax customer service for free

Those eligible include taxpayers who filed using TurboTax for tax years 2016, 2017 or 2018, met the income requirements for Free File, and began to file with the free edition before being wrongfully told they were ineligible - and ultimately pushed to pay for services. Get Started Who qualifies for a TurboTax settlement check?Ībout 4.4 million qualifying Americans will receive payments from Intuit.

#Phone number for turbotax customer service update

On Thursday, several of those attorneys general published news releases with the update that the TurboTax refund checks are now actually being distributed.Īnthem Tax Relief provides a full menu of tax relief services to help clients get out from under the yoke of tax debt. Since the original settlement was brokered with attorneys general from nine states last year, all 50 states and the District of Columbia have signed onto it. “Intuit aggressively marketed a TurboTax Free Edition that in reality was hardly ever free,” said then-Pennsylvania Attorney General Josh Shapiro in a news release after the coalition reached the $141 million settlement with Intuit in May 2022. It has since left the initiative.)Īfter the report surfaced, New York Attorney General Letitia James led a multistate investigation into the company, ultimately corroborating the report and accusing Intuit of deceptive marketing practices. (Americans under a certain income threshold are eligible to file their federal taxes for free through the IRS Free File program, which TurboTax was part of at the time. The settlement marks the close of an investigation into the tax filing service prompted by a 2019 ProPublica report that found Intuit was deliberately steering TurboTax users who qualified for free filing toward fee-based products. Hawaii Alaska Florida South Carolina Georgia Alabama North Carolina Tennessee RI Rhode Island CT Connecticut MA Massachusetts Maine NH New Hampshire VT Vermont New York NJ New Jersey DE Delaware MD Maryland West Virginia Ohio Michigan Arizona Nevada Utah Colorado New Mexico South Dakota Iowa Indiana Illinois Minnesota Wisconsin Missouri Louisiana Virginia DC Washington DC Idaho California North Dakota Washington Oregon Montana Wyoming Nebraska Kansas Oklahoma Pennsylvania Kentucky Mississippi Arkansas Texas Get Started Why is TurboTax sending out refund checks?